Returns & Exchanges
At GIVA, we want you to be completely satisfied with your fashion purchase, which is why we offer a hassle-free 30-day return and exchange policy on all unworn items. Our commitment is to ensure you find the perfect fit and style for your wardrobe without any stress.
Initiate Request
Log into your GIVA account, navigate to your order history, and select the items you wish to return or exchange.
Pack the Items
Place the original items with all tags attached back into the original packaging to ensure they are protected during transit.
Schedule a Pickup
Choose a convenient time for our courier partner to collect the package from your doorstep at no additional cost.
Receive Refund or Exchange
Once our quality team inspects the returned items, we will process your refund to the original payment method or ship your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing